How do I troubleshoot a http request via a proxy connection in PRTG 8?

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After configuring a set of sensors on a machine outside the proxy I transferred the settings using the PRTG Configuration.dat file. The in built sensors are all working fine. Confirming that the correct configuration file is being used. I updated the proxy settings in the device to allow access via the proxy. Restarted the PRTG server.

However the sensors are still not connecting.

How can I troubleshoot this issue?

Thanks

https proxy prtg troubleshooting

Created on Oct 7, 2010 2:27:10 PM by  phillfox (0) 1



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Hello,

troubleshooting this is not very easy. Which exact errors do you see on the sensors? Do you have sensors working that use the same Proxy-Settings? If yes, are there any differences?

Best Regards.

Created on Oct 8, 2010 2:40:23 PM by  Torsten Lindner [Paessler Support] (19,480) 3 1



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All the sensors are http sensors and no external site sensors are working. I can confirm other local sensors but not external sensors which need to use the proxy settings.

Thanks

Created on Oct 8, 2010 3:30:50 PM by  phillfox (0) 1



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Then it really seems to be the proxy-settings. Please also check that the PRTG Probe is set to use the correct IP for outgoing monitoring requests in the "PRTG Probe Administation Tool".

Created on Oct 11, 2010 12:42:14 PM by  Torsten Lindner [Paessler Support] (19,480) 3 1



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